Policies & Procedures

At I Got Ur Back we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, traffic considerations, business meetings, and project deadlines, are just a few reasons why one might consider canceling a massage appointment. In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our therapist’s time, we have adopted the following policies:

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CANCELLATION POLICY

Please provide at least 24-hour notice if you need to reschedule or cancel a massage. If a client fails to cancel within 24 hours the client will forfeit their fee paid in advance for the massage.

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NO SHOW POLICY

Clients who fail to show for appointments will forfeit their pre-paid fee. It is important that our massage therapists are compensated for reserved time slots.

 

Other Massage Policies

SCOPE OF PRACTICE

Massage Therapy is a profession in which the practitioner applies manual techniques, and may apply adjunctive therapies, with the intention of positively affecting the health and well-being of the client. Massage Therapists do not diagnose or prescribe for medical conditions nor are they allowed to provide treatment for a specific condition without a doctor’s supervision. The massage therapist is required to refer you for diagnosis and to follow recommendations of your physician.

 

RESPECT FOR CLIENT NEEDS AND BOUNDARIES

At I Got Ur Back we are happy to adjust pressure, temperature, musical volume, work longer on an area or move on if you request it. The client may choose to: refuse any massage methods, stop massage at any time and is free to leave; the therapy door is never locked.

Occasionally, an emotional response to massage occurs. If this happens, it is ok to express the feelings in our safe, nonjudgmental environment – or you may request privacy and end the session. You are in control.

 

PROFESSIONAL BOUNDARIES

Requests for sexual activity will not be tolerated, will be viewed as solicitation, and reported to the proper authorities under the guidelines of the massage therapy policies and procedures. The client will not be rescheduled if this occurs. Sexual interaction or discussion of any kind between the client and the massage therapist is NEVER appropriate.

 

CONFIDENTIALITY AND CONVERSATION

The discussion between the massage therapist and the client is confidential. The client may or may not choose to talk during the massage. We are happy to listen to your conversation and share our professional expertise. We prefer to not discuss topics of a political, private or sexual nature.

 

EXISTING AND NEW MEDICAL CONDITIONS

It is the responsibility of the client to keep the massage therapist informed of any medical treatment currently being taken, and to provide written permission from the physician, chiropractor, physical therapist, etc., that the massage may be continued.

The client must also keep the massage therapist informed of any changes in health conditions.

 

If you have any questions on the above information, please direct them to Rosemary.